CIS-CSM Valid Braindumps Ebook - Valid CIS-CSM Test Book

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ServiceNow CIS-CSM certification is an excellent way for professionals to validate their knowledge and skills in implementing and managing ServiceNow CSM. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is highly valued by organizations that use ServiceNow CSM and can greatly enhance the career prospects of individuals who hold it. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam covers a wide range of topics and requires candidates to have a solid understanding of ServiceNow CSM. Overall, the ServiceNow CIS-CSM certification is a must-have for anyone who works with ServiceNow CSM on a regular basis and wants to take their career to the next level.

ServiceNow is a cloud-based software platform that provides digital workflows for businesses. It offers a variety of applications for different functions within an organization, including customer service management. The ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is a certification test designed to validate an individual's knowledge and skills in implementing and managing customer service management solutions using ServiceNow.

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Valid ServiceNow CIS-CSM Test Book, Latest CIS-CSM Exam Online

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ServiceNow CIS-CSM Exam is a comprehensive test designed to assess the implementation specialist’s knowledge and expertise to implement ServiceNow’s customer service management application. It is a sought-after certification that demonstrates the implementation specialist’s understanding of the key concepts and best practices related to CSM implementation. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also highlights the specialist’s commitment to professional development, ensuring that they remain up-to-date with the latest developments in ServiceNow CSM.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
What will be the state of a case after a customer rejects the solution proposed by an agent?

A. New
B. Solution Rejected
C. Open Most Voted
D. In Progress

Answer: C

NEW QUESTION # 36
Which type of catalog item may be found in a Service Catalog?

A. Categories
B. Content Items Most Voted
C. Execution Plans
D. Requested Items

Answer: B

NEW QUESTION # 37
What is required to synchronize fields from a parent to a child case(s)?

A. The role of sn_customerservice.customer_case_manager must be assigned
B. No action required, this is a standard Customer Service Management feature
C. Major Issue Management needs to be installed and certain properties enabled
D. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

Answer: B

Explanation:
Reference:
customer-service-management/task/config-major-case-synchronization.html

NEW QUESTION # 38
Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

A. Capacity
B. Products
C. Skills
D. Availability
E. Experience
F. Shifts

Answer: A,C,D,F

NEW QUESTION # 39
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

A. Implementation is only as good as the underlying process
B. Define the number of hours needed to develop the associated requirements
C. Define the Business Pain Points
D. Provide consistent service to customers
E. Have a clear understanding of the use cases

Answer: A,B,C,E

NEW QUESTION # 40
......

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CIS-CSM Valid Braindumps Ebook - Valid CIS-CSM Test Book

Valid ServiceNow CIS-CSM Test Book, Latest CIS-CSM Exam Online

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q35-Q40):

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